Returns & Repairs
超過三十年的經營，Gregory的背包以他的品質與可靠，在背包界獲得了無與倫比的地位。這種榮譽源自於Wayne對品質的狂熱要求，這樣的要求深植於我們的設計與製造流程中。我們深深的了解您對產品的品質信賴度完全取決於產品的使用上。所以這就是我們的背包不只只能讓您使用一兩季而已，我們希望它能讓您使用終身。
如果有任何的建議或批評請email給我們，您的經驗和建議就是我們成長的基石。
Gregory的品質終身保證
W我們提供Gregory產品的終身保證，我們向您保證在您購買的這樣產品，我們的材質與製作工藝都是無缺陷的。 (此一保證不包括二手買家或是其他非正常管道取得的產品)
如果您覺得您所購買的產品在材質與製作工藝上有問題請聯絡客服人員，您會有一個退貨授權碼(Return Merchandise Authorization, RMA)。如果您的產品確實有瑕疵，我們會將它修復，如果是不能修復的我們會換一個全新的給您。但是這個保固不包括非合理使用或是不當的照護造成的損傷。(抱歉，如果您把您的背包當作是熊的餵食袋或是用去漬油來清潔您的背包，本公司恕不負責)
有限的保固
我們對於意外或是使用上必然產生的傷害不提供保固，另外我們也不保證材質在過度使用後所造成的損傷。有些狀況是不被承認在意外或是使用上必然產生的傷害之外的，所以這些限制與排他因素不一定適用於您。
維修方式
如果您的Gregory背包因為正常的使用造成的損傷，或是動物攻擊、意外災害及其他不包含在保固範圍內的原因，我們可以提供必要的付費服務(包含運費和維修費)。在寄回您的背包前，請先與我們的客服聯絡，他會有一個退貨授權碼給您。將背包清理乾淨後寄回 ，附上寄件費用(回程)，並將需要注意的事項清楚記錄。我們會跟您聯繫告知維修所需費用，在您同意並付費後開始維修。如需服務與維修，請聯絡客服部門(服務時間08：00 ~ 16：30, Pacific Time)
To make a return, please contact our warranty service department to receive a Return Merchandise Authorization (RMA) Number. Once you receive an RMA # you will be provided with shipping instructions. (We recommend you send via a carrier who provides tracking, as we are not responsible for packages lost in transit). Gregory will return your pack via ground shipping at no cost to you - expedited shipping may incur additional fees.
RETURN MERCHANDISE AUTHORIZATION (RMA)
In order to expedite service, please provide the following information to warranty@gregorypacks.com:
- Name
- Contact Phone Number(s)
- Return address
- Type/model of backpack
- Torso size: XS, S, M, L, XL
- Color of backpack
- Description of repair needed
You will receive a reply from us with your RMA# (required for every repair) and shipping instructions. You should expect a reply within 24 hours of sending in your inquiry - except weekends…we’ve got to get outside, too!
REPLACEMENT PART REQUEST
In order to request a replacement part for your Gregory backpack, please provide the following information (email works best – warranty@gregorypacks.com) . Please be aware that all requests will be filled, subject to availability. If you are able to attach a photo of the needed replacement, it may help expedite your service. It is important to be as descriptive as possible (or provide a picture) as “black buckle” will typically not be enough to determine which black buckle you are in need of.
- Name
- Contact Phone Number(s)
- Return address
- Type/model of backpack
- Type of part needed, e.g. 20mm buckle
- Color of part
- Any descriptive text found on the part
- Year backpack was purchased
If you have any questions regarding your pack or the care of it, please email Warranty directly at: warranty@gregorypacks.com. You should expect a reply within 24 hours of sending in your inquiry - except weekends…we’ve got to get outside, too!
Customer Care Department can be reached at 877-477-4292 (8:00 a.m. - 5:00 p.m. Mountain Time, M- F).
